Some of you may have already known that from time to time, we send you notifications about payment skips (PayPal couldn’t process your reoccurring payment) and after 3 tries in 10 days, some (about 50% chances, the other 50% are just fine, depends on your luck) got suspended BY PAYPAL even there’s no problem at all in their account. In this case, the only solution is to reinitiate a new auto payment after being suspended by PayPal, which, to make the process less painful, we actually send another mail to tell you how to reinitiate…
I know it’s very inconvenient and even sounds tricky that we might be trying to convert you into a longer payment term. But I can swear to anything to all of you, that is totally not our intention as we still offer you the original payment term should you choose so, and it’s absolutely against our interest to suspend you as every suspension would be a risk to lose you. It’s simply PayPal who suspend you after fail to process your reoccurring payment 3 times in 10 days, in the most cases even there’s no problem at all in your account. It’s their system’s problem and their explanation simply is: No System is Perfect! And if you call them, their answer always is that we, Cobra’s Market View suspended you!
The following screenshot is an evidence to prove to you that it’s simply not true we suspend you, as PayPal is saying totally different thing on our side. And again I can swear to anything to all of you, it’s PayPal who suspends you after failed to process your reoccurring payment 3 times in 10 days, in the most cases even there’s no problem at all in your account. (Yes, sometimes it is due to your credit card being expired, in this case, you might or might not be able to fix this in your PayPal account, as again they have bugs, also don’t rely on the backup account should your credit card expired as the backup account in your PayPal account sometimes simply doesn’t work!)
Actually this kind of payment skips and eventual suspension is a known problem of PayPal and you can simply Google “Payment Skipped”, you’d find plenty of complains and PayPal simply provides no solutions and now for us, it’s too late to change to other payment process provider.
I apologize in advance for all the possible future in conveniences to you, in case you’re the unlucky one who get the “Payment Skipped” notification. We’d do our best to push PayPal to solve the issue and make the reinitiate a new auto payment process as smooth as possible, in case you’re suspended. Please, for the sake of the services we provided at discount price, forgive us on this issue, I’d be really appreciate! Thanks.